Dashboard

Period: 2026-03

Avg Score

78.3%+3.2

Interactions

2,847

Flagged

43-8.0

Reviews Pending

9 days

03-0103-09

Daily avg score + interaction volume2847 total

call

184277

chat

78381

case

22277

Greeting & Opening91

Resolution Quality82

Compliance Adherence80

Empathy & Tone77

Closing & Next Steps71

Agent skipped mandatory compliance disclosure

Agent score dropped below 60 for 3 consecutive interactions

Customer requested supervisor — agent did not escalate

High-value customer expressed intent to cancel